Response to my government complaint in the form of cash

government complaint in the form of cash – All You need to know

government complaint in the form of cash

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This is the complaint response I granted the US government permission to publish on the Consumer Financial Protection Bureau website (at their request) so that everyone may see it and be aware of it: government complaint in the form of cash

 

Your Dissatisfaction

Your complaint alleges that you were unable to effectively launch a dispute with the merchant WiBargain via Cash App support for a $93.75 Cash Card transaction that occurred in “Sep 2021.” According to your complaint, you did not receive your order, and when you requested a refund from the seller, they informed you that they “sent something via FedEx,” but you did not receive the item, and it was returned to the merchant. According to your complaint, you requested that Cash App launch a chargeback, but Cash App refused, and Cash App also terminated your account “for contacting the manager outside of their online support system,” and you had a sum remaining in your Cash App account that you cannot access. Your complaint asks that Cash App apologize and reinstate your Cash App account.

Our Opinion

Our records show that on January 12, 2022, you received an email from Cash App Support advising you that we are unable to launch a dispute for the $93.75 transitions to WiBargain as detailed in your complaint. In this email, we notified you that the FedEx documentation you provided revealed that the box was delivered, and as a result, we are unable to file a Goods or Service Not Received dispute claim on your behalf. You were instructed at this point that in order to continue a dispute claim, you would need to make a missing parcel claim with FedEx. You answered the following day, asking for your matter to be escalated to a manager.

Your case was escalated per your request, and on January 14, 2022, a Cash App Support manager contacted you via email and confirmed that the information provided to you on January 12, 2022 was accurate and complete; because the documentation you provided from FedEx showed that your package was successfully delivered, you would need to file a missing package claim with FedEx and work with them directly to resolve your dispute.

government complaint in the form of cash

On January 18, 2022, a Cash App Support manager contacted you via email in response to your attempts to contact various employees within Cash App outside of our normal support channels, and once again informed you that you would need to file a missing package claim with FedEx, and that we are unable to dispute the transaction. On January 21, 2022, we clarified that there are specific limitations to the measures we can take on your behalf to submit a dispute, and that the initial step would be for you to file a dispute with FedEx. If FedEx can provide paperwork proving that your package was not delivered, we can pursue a chargeback dispute on your behalf.

Then, on January 25, 2022, you were notified via email that, despite the lack of the required documentation for Cash App to file a Goods & Services Not Received dispute and Cash App’s lack of chargeback rights on this Cash Card transaction, Cash App provided a one-time courtesy reimbursement of $93.75 to your Cash App account balance for the Cash Card transaction made to WiBargin. You were also advised that Cash App has chosen to terminate your Cash App account, and that you would no longer be able to access Cash App and the services we provide in the future. government complaint in the form of cash

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NOTE: According to the FedEx data I provided, the box was not delivered to me and was returned to the retailer. I also provided the tracking information so they could see for themselves that I never received the product and that it is now in the possession of the vendor. As a result, Cash App’s statement that I should somehow get FedEx to mark the item as missing would be deceptive and illegal.

Conclusion

As previously stated, in order to resolve your disagreement, Cash App authorized a one-time courtesy refund to your Cash App account balance in the sum of $93.75. According to our records, you were able to access these cash by connecting your Bancorp bank account ending 358 to your Cash App account and Cashing Out your four funds to this connected bank account.

Your Cash App has also been closed, and you will no longer be able to use it or its services. This decision could be based on your account history, transaction disputes, or other potential violations of the Cash Terms of Service. You will be able to monitor prior transaction activity in your Cash App account, but your Cash App account will stay locked. We are unable to change our minds or reinstate your account.

We hope that our response adequately addresses your problem. government complaint in the form of cash is a problem.

Sincerely,

Team of Cash Executive Relations

Inc. Block

 

government complaint in the form of cash

I’ve been busy filing every possible complaint against Cash App for taking my money.

 

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