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So I switched to nationwide to take advantage of their generous £200 changeover incentive. When I applied, I attempted to sign up for digital banking, but it did not work. I received an email today stating
“We were unable to set up your Digital Banking profile during your application. Don’t worry, we’ll send you a card reader and your new Digital Banking password in the mail so you can manage your account on our mobile app or online.”
What is a card reader? I thought they’d gone out of style?
Can any existing countrywide bankers confirm whether I need a card reader to use the mobile app to bank? (By bank, I mean new and current payments, internal transfers, and balances.)
Thank you very much!
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Yes, it is required to create a new payee. My countrywide only deposits funds into my starling account, from which I conduct modern banking operations.
Same. National FlexPlus for all the perks. Starling for doing transfers without using the dinosaur card reader (which infuriates me every time).
You are I, and I am you. I intend to do the same.
I’m considering doing the same. Do you make monthly payments to the starling account or top it up as needed?
Really? That’s antique technology. It used to be required, but authentication has gone a long way. It should be possible through the app. This indicates to me that they are seriously behind the times in terms of technology.
I work for a national company.
A card reader is required, however I believe it is only for new payments. You don’t need a card reader if you’ve already paid someone.
Alternatively, if you want to update the payment reference. Which I believe can only be done on the website rather than the app. They’re terrible.
Yes, they continue to utilize the card reader. Nationwide’s technology is deplorable and obsolete.
There is also no way to update a payment’s reference within the app… Unless you want to go through the trouble of setting up a payee again. Pay a friend once for ‘cuddly socks’? Every payment you make to the same person is now referred to as ‘cuddly socks.’
My payees are all set up with the reference ‘MONEY.’ The card reader for adding new payees is terrible. When you’re out at dinner with pals, someone hands you the bill and adds, “You can just transfer me the money.” So I hope you don’t mind waiting till I get home because I can’t do anything without that dreadful card reader.
Yes, it is required to add a new payee.
I know I’m a millennial dinosaur, but I prefer this to the incredibly easy mobile-based security where anyone with access to my phone can drain everything.
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Every bank I use requires you to unlock the app as well, thus simply having an unlocked phone would not suffice.
Most need me to authenticate the transfer as well (Face ID or Touch ID or whatever)
I’ll gladly give you my unlocked phone, but you won’t be able to do anything with my banking apps.
Yes, exactly. I don’t set up new payees frequently enough to make it a bother, and when I do, I welcome the added protection.
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Also, I’ve been with Nationwide since I was legally allowed to open an account, and a part of me just can’t bring myself to switch. However, for bills and mortgage payments, I utilize a Monzo joint account.
They can’t because mobile apps are incredibly secure. You’ll need your fingerprint or Face ID to unlock the phone, your fingerprint or Face ID to log into the app, and your fingerprint or Face ID to submit the money. It’s nearly impossible, if not impossible, for anyone to execute this.
A counter-argument. They are by far the most effective anti-fraud defense (by way of theft). They are not vulnerable to SIM swap fraud. Also handy for folks who have bad mobile connectivity and cannot receive SMS messages.
It offers the same level of security as app-only banking while also providing full online functionality.
I work for a competitive bank that does not utilize them in fraud. I would go with the card reader system every time.
Yes. Prepare to accomplish a combination of the following:
Share personal information
Share information about your bank’s behavior.
Share your secrets (password, PIN)
Access your online banking account.
Utilize a card reader.
Your account has been frozen.
To keep your account active.
I signed up last week and have already had all of the above occur. I’ll take my £200, do the bare minimum, and then go on.
Card readers are extremely beneficial for persons who do not have a phone, do not have a signal, or do not wish to provide a phone number. They also feature a unique extra-large card reader for those with disabilities.
They are a very valuable accessibility option; they just stink for those who don’t have specific needs and have a phone. However, a signal is not required; it might be accomplished using Time based One Time Passwords (TOTP such as Google Authenticator, etc).
Certain tasks (adding new payees / sending certain payments) need the usage of the card reader, however the rest of the time you can utilise in-app messaging or SMS codes to approve transactions. I’ve banked with them for years and it’s not as difficult as you think it will be. I prefer the increased security, and if I need to pay someone quickly, I usually use my Starling “daily” account.
Regrettably, yes. However, you can avoid most operations by utilising the mobile app rather than the website. That requires the card reader to be set up and then used to create new payment contacts, but you’re good to go after that.
It irritates me, but because they are one of the few ethical banks, I put up with it for the most part. Unfortunately, building societies, like charities, rarely/never invest in improving UX and technology.
I don’t think I’d have a problem utilizing them if they just replaced this out for something like TOTP. Until then, I’ll continue to use card readers reluctantly because they’re relatively ethical.
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There was a time when you could get them from any of the local banks. I have 5 in my safe from Barclays, Nationwide, and others I’ve forgotten about. They are not difficult to use, but they need more effort to memorize and store – which is no longer necessary with modern technology. I will definitely avoid any bank that still uses them! Thank you for informing me. I just switched to Santander for £175 – thankfully, no card reader!
I’m sick of Nationwide. Every transaction is subject to security checks, which is a real pain in the rear. It’s obviously me because I only use the account for transactions with the same people and businesses. It’s inconvenient because I have to log into the app every time.
It will only be used once or twice. I’m not sure where mine is. I’m the only Payee on that account, and I’m simply sending £13 per month to meet the Flexplus perks. I used the card online several times without using a card reader. You may never need it if you are not adding additional Payees or devices.
God, I despise those things, but they do show some very intriguing details about how their card technology works.
You can use any card reader; they are not attached to your specific card, and if you enter your pin incorrectly three times in a row, it will lock your card.
I’m also quite sure I read that shortly after these were released, a few university students were able to obtain one and reverse engineer / hack it such that when you inserted your card, it displayed your pin number.
I believe that is an old wives tale because the only PIN saved on the card is via the magnetic strip on the back (used for ATM transactions). The card reader scans the chip on the front, which stores the PIN remotely.
Don’t get online banking and mobile banking mixed up. Online banking is performed on a desktop computer, which lacks bio-metric identification, necessitating two-factor authentication via the card reader (these will be phased out quite soon). Mobile banking, on the other hand, employs Face ID and finger prints to authorize login and payments, so no old-school 2FA is necessary.
You’ll need it for a few things, most notably adding new payees, creating or changing standing orders, and digital signature for significant payments.
Signing in and accessing accounts/payments (once set up), cancelling standing orders and direct debits, moving money between your own accounts, sending money to current payees, and so on are all things you don’t need it for.
Basically, any transaction that requires further verification will require your card reader, but many daily non-suspicious Internet banking operations can be completed without it.
Unfortunately, as others have stated, it is mandatory for new payees. They’ve also lately imposed extra authentication required for every online purchase I make. That entails going to my phone (to use my fingerprint in the app) or a card reader to authorise the purchase. This has only happened in the last few months, and it irritates me.
Yeah…
But it’s not all horrible. In comparison, my savings account with them is a ‘passbook’ account, which means I have to be in branch with the book to conduct any transactions… I signed up for internet banking, but I can only see my balance, and I have to take the book in to get it updated with any interest I’ve earned. I’m not sure what the interest rate is…
During covid (not a lockdown!) the branch was semi-closed, so I didn’t have access to my money; they asked on the doorstep if I needed it to eat/pay bills, but I didn’t, so they told me I had to wait because they were only open for important transactions. After that, I transferred the majority of my funds from the account to something more in line with 2022.
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